Meet The Staff

Pam LanePam Lane

Pam has been Dr. Franck’s dental assistant since 2002, but has been involved in the dental profession for over 25 years.  She has consistently provided excellent dental assisting skills while keeping a smile on the face of each patient.  Pam takes every opportunity to put each patient at ease as they try to achieve their dental goals of having a healthy, beautiful smile.  She is also devoted to assisting each patient to determine the appropriate course of treatment by meshing both Dr. Franck’s recommendations and the patient’s wishes into a comprehensive and mutually acceptable treatment plan.  When not working, Pam loves to spend time with her family, boating on the Chesapeake Bay and skiing in the winter.


Kathy NefferdorffTracy Norris,
Dental Hygienist

Tracy attended Virginia Western College in Roanoke, VA where she received an Associate of Science Degree in Dental Hygiene. Prior to receiving her degree in 1994, Tracy worked as a dental assistant for 3 years where she gained experience in performing many dental office duties. These experiences were valuable and rewarding in many ways because it showed Tracy how much she enjoys caring for patients. Having practiced hygiene care for the past 16 years, she continues to take pleasure in understanding her patient’s needs and working with them to help them reach their hygiene and dental goals.

On a personal note, Tracy is married with three children and lives in the Landenberg area. She enjoys spending time with her family, traveling, reading and watching movies.


Kathy NefferdorffKristin Jordan

Kristin Jordan received her Bachelor’s Degree from the University of Maryland.  Kristin has over 20 years of experience in a variety of medical office settings. She enjoys working with patients, and strives to provide friendly, professional service.  Kristin resides in Delaware with her husband and 2 children.




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